Privacy Policy

Privacy Policy

Introduction

Welcome to https://custom-sunrise-hot-air-balloon-tours-dubai.terratrek.net (referred to as “our website” or “we”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we handle data related to our users, customers, and website visitors, in line with various international privacy laws, including but not limited to PIPEDA (Canada), Quebec Law 25, GDPR (EU), LGPD (Brazil), CCPA/CPRA (California), CPA (Colorado), UCPA (Utah), CTDPA (Connecticut), VCDPA (Virginia), POPIA (South Africa), and more.

Scope

This privacy policy covers all aspects of our website, including but not limited to our online platform, applications, services, and products offered under the custom-sunrise-hot-air-balloon-tours-dubai brand. Please note that this policy does not extend to external links or third-party applications, which have their own privacy policies governing data collection and usage.

Processing Activities

Our Privacy Policy governs your interactions when:

  1. You register an account and use our services as an authorized user.
  2. You visit and navigate through our websites linked to this policy.
  3. You receive communications from us, such as newsletters, emails, phone calls, or text messages (SMS).

Personal Data Collection

We collect various types of personal information, including:

  1. Account Information: Details required to create and manage your user account, like name, username, and password.
  2. Payment Information: Data related to your payment methods for purchasing our services, such as credit card numbers, billing addresses, and expiration dates.
  3. Financial Information: Transaction records, purchase history, and order details for financial processing.
  4. Purchase Information: Items you have purchased from us, including quantities and transaction dates.
  5. Mobile Device Identifiers: Unique identifiers associated with your mobile device, such as IP addresses, device types, and advertising IDs.
  6. Location Data: Your geographical location data provided by your browser or device settings.
  7. Feedback: Comments, reviews, and responses you share with us to improve our services.
  8. Social Media Information: Data from social media platforms when you interact with our content or use our social media sharing features.
  9. Product Information: Details about products you have shown interest in or purchased, including preferences and customization choices.

We collect this data through various means: user input forms, account setup processes, browsing interactions, automated tracking technologies (like cookies), and information provided by third parties.

Cookies

We use cookies to enhance your experience on our website and for analytical purposes. Cookies are small text files stored on your browser that serve different purposes:

  1. Strictly Necessary: These cookies enable core features of our website, such as login sessions and account management.
  2. Preference: They remember user preferences, like language settings, to provide a personalized experience.
  3. Analytics: Used by analytics tools to track site usage, gather user feedback, and improve our services.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control which types of cookies are accepted.

Retention and Deletion

We retain personal data for as long as necessary for the purpose it was collected or as required by law. Once the data is no longer needed for these purposes, we securely delete or anonymize it to ensure your privacy.

Security Measures

To protect your personal information, we implement robust security measures:

  • Encryption: We use encryption protocols for secure data transmission and storage.
  • Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict security standards to process data on our behalf.

Children’s Privacy

Our services are not directed towards children under 18 years of age, and we do not knowingly collect personal information from this age group.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data, including:

  • Access to and rectification of your data.
  • Erasure or the right to be forgotten.
  • Restriction on processing your data.
  • Right to data portability.
  • Objection or opposition to certain uses of your data.
  • Non-discrimination for exercising your data protection rights.
  • The right to file appeals or complaints with relevant supervisory authorities.

To exercise these rights or seek clarification, please contact our Privacy Team at your earliest convenience.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any modifications will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Information

For any questions, requests, or concerns regarding privacy, data protection, or this Privacy Policy, please contact us: